Privacy Policy

This privacy policy describes how Hillside Wheeler ("we" or "us") uses personal data relating to our website. It also describes how we use cookies on our website. Individuals whose data we collect and use are referred to in this policy as "you".

We may update this policy from time to time. It was last updated in March 2024.

This policy is set out in the following sections:

Who we are
What data we collect and how we use it
Sharing your data
International data transfers
Retaining your information
Your rights
Our contact details

1. Who We Are

Hillside Wheeler, 20 Hillside Road, Southall, Middlesex, UB1 2PD.

Our activities as a controller:

We act as a "controller" for the purposes of data protection laws in our use of your data for our own business purposes. This means that we determine how and why your data is collected and used, for example in managing customer and business relationships, marketing our services, dealing with enquiries, and running our business.

Our activities as a processor:

In providing our services, we also hold some personal data as a "processor" on behalf of our customers. This includes information collected via our websites and as part of client marketing activities which we facilitate as part of our services.

2. What Data We Collect and How We Use It

2.1 Our Customers

We hold personal data relating to our customers, including:

Name
Contact details (postal address, email address, telephone number)
Account and bank details
Vehicle information
Other personal data within communications

We use this data to manage our relationship with you and administer our services. Our legal basis under data protection law is our legitimate interests in carrying out these activities.

2.2 Our Suppliers and Service Providers

We hold data about our contacts at organisations that supply us with goods or services, including:

Name
Business contact details
Finance and billing details (if applicable)

We use these details to manage our relationship with you or your organisation.

2.3 Enquirers and Business Contacts

We collect data from individuals who contact us through our website, social media, or in person, such as:

Name and contact details
Information specific to your enquiry or visit
Any information you provide through our enquiry forms

This information is used to handle your enquiry or visit. The legal basis is our legitimate interest in conducting our business.

2.4 Google Analytics and Use of Cookies

We use Google Analytics to collect standard internet log information and details of visitor behaviour patterns. This helps us understand how visitors engage with our website, such as the number of visitors to various pages at different times. Google Analytics uses cookies for this purpose, but we process this information in a way that does not identify anyone.

We also use Google ReCaptcha for form submissions to protect our website from spam and abuse. ReCaptcha uses cookies in order to provide this service.

Cookies are only used with your consent unless they are strictly necessary. You can adjust cookie preferences at any time, or disable cookies in your browser settings. More details are available in our Cookies Policy.

2.5 Use of Data for Other Business Purposes

Your personal data may also be used by us:

To maintain appropriate records of our business communications and relationships.
To protect or enforce legal rights, or as permitted or required by law.

2.6 Sensitive Personal Data

We do not generally hold sensitive categories of data (such as health, racial or ethnic origin, or criminal convictions). If such data becomes relevant, we will comply with legal responsibilities and provide additional information as necessary.

3. Sharing Your Data

3.1 Our Service Providers

Our service providers may handle your data, such as data centre and technology service providers. They act as processors on our behalf, meaning we remain responsible for how they use your data.

3.2 Other Parties

We may also share your data with:

Legal authorities or regulatory bodies
Our legal or other professional advisers
Prospective or actual purchasers of our company or business
Other parties to progress your enquiry or provide requested services
Other parties as required or permitted by law

4. International Data Transfers

At the date of this policy, we do not transfer your data outside the UK or the European Economic Area (EEA).

5. Retaining Your Information

We retain your personal data for as long as necessary for the purposes described above, in line with our records retention procedures. Contact us for more information.

6. Your Rights

You have certain rights under data protection laws, including:

To obtain a copy of your personal data (subject access request)
To withdraw consent
To request correction, deletion, or restriction of your data
To object to data processing, including for direct marketing
To request data portability
To avoid automated decision-making unless legally permitted
To make a complaint to the UK Information Commissioner’s Office (www.ico.org.uk)

Please contact us using the details below to exercise these rights or request further information.

7. Our Contact Details

Post: Hillside Wheeler, 20 Hillside Road, Southall, Middlesex, UB1 2PD
Or contact us via: one of our enquiry forms.